36Pix background removal guidelines for GotPhoto customers
36Pix background removal guidelines for GotPhoto customers
36Pix Background Removal Solutions
Verified Full Service
- Background removals are verified by 36Pix employees to ensure perfect results.
- For problematic jobs (heavy spill, heavy wrinkles or shadows), additional retouching work can be requested at an additional cost.
Verified Full Service
- Background removals are verified by 36Pix employees to ensure perfect results.
- For problematic jobs (heavy spill, heavy wrinkles or shadows), additional retouching work can be requested at an additional cost.
Auto
- 36Pix's algorithm, Chromastar AI, removes backgrounds automatically without human verification.
- Results are automatically transferred back as soon as the images are finished processing, resulting in a quick turnaround time.
- After receiving results, if additional work is wanted, the job can be switched to Verified Full Service upon request, for an additional cost.
Auto
- 36Pix's algorithm, Chromastar AI, removes backgrounds automatically without human verification.
- Results are automatically transferred back as soon as the images are finished processing, resulting in a quick turnaround time.
- After receiving results, if additional work is wanted, the job can be switched to Verified Full Service upon request, for an additional cost.
How does 36Pix handle the following types of images?
How does 36Pix handle the following types of images?
Wrinkles & Shadows
- For best results, use a clean backdrop free of wrinkles and shadows.
- Most minor wrinkles & shadows will be automatically removed, but heavier wrinkles, seams, black shadows next to the subject, and tape could have varying results.
Verified Full Service
Send images with heavy wrinkles, shadows or tape in a Verified Full Service job and contact GotPhoto to request our additional background retouching service.
Auto
Images containing minor wrinkles & shadows are suitable for our auto background removal service.
Wrinkles & Shadows
- For best results, use a clean backdrop free of wrinkles and shadows.
- Most minor wrinkles & shadows will be automatically removed, but heavier wrinkles, seams, black shadows next to the subject, and tape could have varying results.
Verified Full Service
Send images with heavy wrinkles, shadows or tape in a Verified Full Service job and contact GotPhoto to request our additional background retouching service.
Auto
Images containing minor wrinkles & shadows are suitable for our auto background removal service.
Spill
- 36Pix’s algorithm automatically applies spill correction. Images containing extreme spill could lead to completely green or completely transparent objects. Results may vary.
Verified Full Service
Send images with extreme spill in a Verified Full Service job and contact GotPhoto to request our additional background retouching service.
Auto
Images containing minor spill are suitable for our auto background removal service.
Spill
- 36Pix’s algorithm automatically applies spill correction. Images containing extreme spill could lead to completely green or completely transparent objects. Results may vary.
Verified Full Service
Send images with extreme spill in a Verified Full Service job and contact GotPhoto to request our additional background retouching service.
Auto
Images containing minor spill are suitable for our auto background removal service.
Exposure
- Results for overexposed or underexposed images may vary.
- Any light directed towards the camera from behind the subject can overexpose the edge of your subject, which may be problematic for edge detection and result in loss of detail. This is also true for underexposed images.
Exposure
- Results for overexposed or underexposed images may vary.
- Any light directed towards the camera from behind the subject can overexpose the edge of your subject, which may be problematic for edge detection and result in loss of detail. This is also true for underexposed images.
Backdrops not covering the entire frame
- 36Pix's algorithm tries to remove the backdrop and everything outside it, but results may vary.
Verified Full Service
Send images with subjects extending outside the backdrop in a Verified Full Service job and contact GotPhoto to request our additional background retouching service.
Auto
Pop-up backdrops that don't cover the entire frame, but the subjects are completely in front of the backdrop, are suitable for our auto background removal service.
Backdrops not covering the entire frame
- 36Pix's algorithm tries to remove the backdrop and everything outside it, but results may vary.
Verified Full Service
Send images with subjects extending outside the backdrop in a Verified Full Service job and contact GotPhoto to request our additional background retouching service.
Auto
Pop-up backdrops that don't cover the entire frame, but the subjects are completely in front of the backdrop, are suitable for our auto background removal service.
Full body
- Floors will be removed in full body individual or small group images. Floors with heavy seams, wrinkles or contrasting patterns could have varying results.
Verified Full Service
Images with subjects sitting on blankets usually contain many wrinkles and should be sent in a Verified Full Service job. Send images with separate floors containing heavy seams, wrinkles or contrasting patterns in a Verified Full Service job and contact GotPhoto to request our additional background retouching service.
Auto
Images containing sweep backdrops and separate floors without heavy seams, wrinkles or patterns are suitable for our auto background removal service.
Full body
- Floors will be removed in full body individual or small group images. Floors with heavy seams, wrinkles or contrasting patterns could have varying results.
Verified Full Service
Images with subjects sitting on blankets usually contain many wrinkles and should be sent in a Verified Full Service job. Send images with separate floors containing heavy seams, wrinkles or contrasting patterns in a Verified Full Service job and contact GotPhoto to request our additional background retouching service.
Auto
Images containing sweep backdrops and separate floors without heavy seams, wrinkles or patterns are suitable for our auto background removal service.
Props
- For best results, keep props in front of the subject.
- Props extending outside the body may not extract consistently.
- Artificial flowers/plants may be problematic and results will vary.
Verified Full Service
Send images with props extending outside the body in a Verified Full Service job. This includes props such as flowers, blankets, chairs, sports equipment and musical instruments. Pets and service animals should also be sent in Verified Full Service jobs.
Auto
Images containing props placed in front of the subject are suitable for our auto background removal service. This includes props such as balls, graduation diplomas, and flowers held in front of the subject.
Props
- For best results, keep props in front of the subject.
- Props extending outside the body may not extract consistently.
- Artificial flowers/plants may be problematic and results will vary.
Verified Full Service
Send images with props extending outside the body in a Verified Full Service job. This includes props such as flowers, blankets, chairs, sports equipment and musical instruments. Pets and service animals should also be sent in Verified Full Service jobs.
Auto
Images containing props placed in front of the subject are suitable for our auto background removal service. This includes props such as balls, graduation diplomas, and flowers held in front of the subject.
Class Photos & Large Groups
- We will not remove the floor in class photos or full body large group photos.
Verified Full Service
Class photos and large full body group photos must be sent as Verified Full Service jobs. If the floors contain heavy spill that you need removed, contact GotPhoto to request our additional retouching service.
Auto
Class photos and large full body group photos are not suitable for our auto background removal service.
Class Photos & Large Groups
- We will not remove the floor in class photos or full body large group photos.
Verified Full Service
Class photos and large full body group photos must be sent as Verified Full Service jobs. If the floors contain heavy spill that you need removed, contact GotPhoto to request our additional retouching service.
Auto
Class photos and large full body group photos are not suitable for our auto background removal service.
Jobs 36Pix will not accept
Jobs 36Pix will not accept
No non-studio backdrops
- 36Pix will only remove studio backdrops (solid color or master backdrops).
- Jobs not shot on a studio backdrop will not be accepted (ex. no images shot outdoors, in a gym, with watermarks, with wall hangings, or props behind the subject).
No non-studio backdrops
- 36Pix will only remove studio backdrops (solid color or master backdrops).
- Jobs not shot on a studio backdrop will not be accepted (ex. no images shot outdoors, in a gym, with watermarks, with wall hangings, or props behind the subject).
No white backdrops for sports
- No lacrosse, no baseball/softball, no dance, etc.
No white backdrops for sports
- No lacrosse, no baseball/softball, no dance, etc.
No lastolite or brightly lit white backdrop images of any type
- Bounce light wraps around the edge of your subject, eliminating any contrast between your subject and the background, which makes edge detection difficult. If shot too brightly to remove the background, we may refuse the job.
- For best results, do not use background lights.
No lastolite or brightly lit white backdrop images of any type
- Bounce light wraps around the edge of your subject, eliminating any contrast between your subject and the background, which makes edge detection difficult. If shot too brightly to remove the background, we may refuse the job.
- For best results, do not use background lights.
No dark backdrops
- No underexposed grey nor black.
- Subject detection can become too difficult with very dark backdrops. If shot too dark to remove the background, we may refuse the job.
No dark backdrops
- No underexposed grey nor black.
- Subject detection can become too difficult with very dark backdrops. If shot too dark to remove the background, we may refuse the job.
How to prepare images for background removal
How to prepare images for background removal
Color correction
The following should be done after background removal:
- Color correction.
- Sharpening (in camera or in Photoshop).
- Retouching (exposure, transformation, etc.).
Images with corrections applied will have varying results.
Color correction
The following should be done after background removal:
- Color correction.
- Sharpening (in camera or in Photoshop).
- Retouching (exposure, transformation, etc.).
Images with corrections applied will have varying results.
Turnaround time
Turnaround time varies based on job size & image category.
Verified Full Service
Large specialty jobs (sports, props, full body, groups, etc.) may take more time.
Auto
Approximately 1 hour.
If you have a question about your job status, please contact your GotPhoto rep.
Need more help?
For any questions or information about your job please contact your rep at GotPhoto and have the Job ID on hand.
For jobs containing the above mentioned issues (heavy spill, heavy wrinkles or shadows), additional retouching work could be requested at an additional cost. This additional retouching work must be requested no later than 2 days after receiving initial results. We will not retouch group photos (4 or more subjects).
Please contact GotPhoto with the following information to request this extra work:
- Job ID.
- Extra service being requested (retouch for wrinkles, shadows and/or spill).
- Any information on the final product (cropping, background color being used, etc.).
Turnaround time
Turnaround time varies based on job size & image category.
Verified Full Service
Large specialty jobs (sports, props, full body, groups, etc.) may take more time.
Auto
Approximately 1 hour.
If you have a question about your job status, please contact your GotPhoto rep.
Need more help?
For any questions or information about your job please contact your rep at GotPhoto and have the Job ID on hand.
For jobs containing the above mentioned issues (heavy spill, heavy wrinkles or shadows), additional retouching work could be requested at an additional cost. This additional retouching work must be requested no later than 2 days after receiving initial results. We will not retouch group photos (4 or more subjects).
Please contact GotPhoto with the following information to request this extra work:
- Job ID.
- Extra service being requested (retouch for wrinkles, shadows and/or spill).
- Any information on the final product (cropping, background color being used, etc.).
